Present day users place high expectations on the services they receive. Usage of services extends to 24/7. This places considerable demands on the implementation of the services. Examples of this are the tight management of availability, continuous attention to resources, the use of risk analysis tools and insight into the relationships between resources and business processes. We have noticed a strong increase in the automation of operations, through setting up
workflows in tooling. For this reason, these workflows aim to automate as many actions as possible. Paphos Group implements Service Operations for its clients. Our professionals implement the right solutions for our clients based on best practices. This enhances the quality of clients’ services, while bringing down the costs. The main challenge is to organise operations in an efficient manner, achieving the right balance between quality and outlay.