Service Support

From ITSM to BSM

Users expect proper service support. These days, questions demand quick answers, faults need to be corrected with speed. In addition, the options for self service are expanding, which also allows the users greater access to knowledge. Orders are now being made through service catalogues, and service requests are being handled online. These developments are part of a shift from traditional service desks to service support. Interestingly, more and more company departments are starting to deliver their services in this way.

Whereas originally it was mainly applied to the IT segment, nowadays this practice has become a feature for the business as a whole, with traditional IT Service Management (ITSM) shifting towards Business Service Management (BSM). Paphos Group implements Service Support. Our professionals implement the right solutions for our clients based on best practices. This enhances the customerquality of clients’ service delivery, while bringing down the costs. This boosts the user satisfaction.