(Big) data is gaining an ever-increasing importance in the improvement of service delivery. For instance, the data is now being used to enhance and intensify client relationships, or to improve process flow. Data provides us with the opportunity to conduct analyses on one hand, and to gain insight into trends on the other. Discovering trends is of paramount importance to
enable proactive management. There appears to be a direct relationship between data usage and the continuous improvement of service delivery, realised through periodical analysis of the (big) data. Paphos Group implements Service Intelligence. Using best practices, our professionals implement the right solutions for our clients, using standard HP and ServiceNow set-ups.